Returns Policy

Satisfaction Guaranteed

If you are not completely satisfied with your Star Bazaar purchase or gift, please return the package within 60 days to the addresses below. Use the shipping carrier most convenient for you.

P.O. Box 11737

Jerusalem 91116


Upon receipt of your return, we will issue a credit to your card used for the original transaction.  The amount of the credit will be the cost of the item. If the item was a gift, or a purchase receipt is not available, credit will be given as a Star Bazaar gift card. Shipping fees are non-refundable.

If your item arrives damaged, please email Customer Assistance at with a photo of the broken item.

If you have any questions about our return, exchange, or damage policies, please contact The Star Bazaar Customer Assistance here or call +972 2-274-1190 between 8:00am and 3:30pm Jerusalem Time.

Shipping and Delivery

All our orders are carefully packaged and delivered to an Israel Post shipping center in Jerusalem via a Bethlehem-based Logistics company.

When you place an order, we will estimate shipping and delivery dates for you based on the zone of your country, availability of your items, and the shipping options you choose.

Due to the limitations of the Logistics company in Bethlehem, orders are shipped on Sundays and Wednesdays. Please contact us with a special request if you have a very urgent deadline and we’ll try to help you out! But we cannot guarantee that orders will be shipped any earlier than 2 or 3 days from time of order.

A staff member will contact you within 2 days if unforeseen circumstances might delay the shipment of your item.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

BBC’s The Star Bazaar is not responsible for replacing lost packages if Israel Post can verify the package was delivered. We provide an email with a tracking number once the package leaves our facility so that you are aware of the approximate delivery date.

Our office and warehouse are closed on weekends and the following holidays:

  • Jan. 1 – New Year’s Day
  • Good Friday
  • The Second Week of August – College-Wide Summer Vacation
  • Dec. 25 – Christmas Day

Also expect delays if your shipment coincides with one or more of these Israeli Holidays

Mar. 24 – Purim (Tel Aviv)
Mar. 25 – Shushan Purim (Jerusalem)
Apr. 23 – Pesach I (First day of Passover)
Apr. 29 – Pesach VII (Last day of Passover)
May. 12 – Yom HaAtzmaut (Independence Day)
Jun. 05 – Yom Yerushalayim (Jerusalem Day)
Jun. 12 – Shavuot (Pentecost)
Oct. 03 – Rosh Hashana (New Year)
Oct. 04 – Rosh Hashana II (New Year day 2)
Oct. 12 – Yom Kippur
Oct. 17 – Sukkot I
Oct. 24 – Shmini Atzeret/Simchat Torah
Nov. 08 – Yom HaAliyah